Returns & Withdrawal Policy

1. Contact first

Write to contact@thegoldenwear.com with the order number, the email used at checkout, the reason for the claim and clear photographs where relevant. For several affected items, include evidence covering each item or clearly showing that the issue is shared. Do not send a parcel before we confirm the route.

2. Withdrawal

Where applicable consumer law grants a withdrawal period, you may send an unequivocal statement before it expires. For goods, the usual EU and Spanish period is 14 calendar days from material receipt, subject to the information and exceptions required by law. Standard design, colour and size choices do not by themselves remove that right. You may be responsible for direct return costs and for loss in value caused by handling beyond what is needed to inspect the item.

3. Defects, damage and incorrect orders

Tell us promptly if an item arrives damaged, misprinted, defective, incomplete or different from what you ordered. Keep the packaging where possible and provide photos of the whole item, the affected area, the size label and the parcel or packing information when useful. We will review the claim and provide the repair, replacement, price reduction, refund or other remedy required by the applicable legal guarantee.

4. Review and remedies

Claims are reviewed individually; a submission does not create an automatic refund. We may request additional evidence or, where legally permitted and proportionate, the return of the goods before issuing a refund. We may investigate inconsistent or fraudulent claims and may refuse only where the evidence or applicable law supports that decision. Nothing here limits a mandatory right.

5. Size, colour, address and unclaimed parcels

Where legally permitted, we do not provide free exchanges or refunds for a size or colour selected incorrectly by the customer. We may offer a new order at the customer's cost. Costs caused by an incomplete or incorrect delivery address, refusal or failure to claim a parcel may be charged where permitted and will be explained before any reshipment. These rules do not override statutory withdrawal, conformity, cancellation or refund rights.

6. Refund timing

Approved refunds are made to the original payment method unless the law permits another arrangement. We do not promise that every claim will result in a refund, and we do not promise that no refund will ever be issued. Contact contact@thegoldenwear.com if you need the withdrawal form or a case-specific route.

Version 2026-07-27 / last updated 27 July 2026. See the Terms of Sale for the complete contractual framework.